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Support Nerds

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Our Nerds are Always Here for You!!

IT Support NewcastleOur support is second is none, we are always here to sort out any problems you have.

Despite our site design featuring a full Content Management System so you can control your website yourself- there will always be things you can’t do and that’s why we offer you full support.

Our Client Support is extremely comprehensive and covers everything to do with your package and making sure everything is running smoothly. We manage support via Skype and Email- we’ve learned that phone support just doesn’t work because website changes get confused and it leads to further problems so we get you to tell us exactly what you need via Skype or in an email so our Nerds can sort it out ASAP for you.

Our Support Nerds cover:

  • Initial Training- Yep, we train you in using your website, we don’t just design it and run! We schedule a time that’s convenient for you, sit down with you (or do it remotely) and walk you through the basic functionality of your site and the day to day functions you will use.
  • Design- Although you control all content yourself there’s going to be times where you want certain design elements of the site changed or elements added- just get in touch and we do it in a day or 2.
  • Email- The most common problems are usually to do with email. Don’t worry, we host your mail so we can fix any problems and fix them quickly.
  • Ongoing Training- Over time you may want to learn more about your site management and ALL the different things it can do. Over time, our Nerds will coach and train you in all aspects of it’s use.
  • Technology- Need advice on moving your Company forwards using technology and IT? Just contact a Nerd and we’ll talk you through the different technologies available to you- we won;t sell anything to you, but will tell you what to look for.

 We cover most things in Nerd Support but if you have any questions just ask your Nerd or look in our FAQs


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